Terms and Conditions – briskremoval.co.uk

Terms & Conditions

Our Quotation

Unless specifically stated in writing, our quotation excludes:

Customs duties, inspections, permits, tolls, congestion and parking charges
Delays or circumstances beyond our control
Dismantling or reassembly of furniture or fittings
Disconnection or reconnection of appliances
Disposal or dumping of items

Our quotation may be revised if there are changes in inventory, property access, timings, or unforeseen circumstances.

Services Not Included

Unless previously agreed in writing, we do not undertake:

Disconnecting or reconnecting appliances, fixtures, or fittings
Accessing lofts or attics without safe and secure access
Dismantling or assembling items with specialist or custom fittings

Customer Responsibilities

As our valued customer, you are kindly asked to:

Be present or appoint a representative during the move
Provide accurate information regarding the number of items, access points, and any restrictions
Arrange parking within 25 metres of the entrance at both collection and delivery locations
Ensure that nothing is left behind in the vehicle after unloading
Notify us promptly of any delays, access issues, or changes to the schedule
Cover any applicable tolls, permits, or parking charges unless otherwise agreed
Provide a reachable mobile number if you will not be present

Delays and Waiting Time

Should delays arise on the customer’s side, a waiting fee of £67 per hour per vehicle will apply, unless otherwise agreed in advance. £25 – hour per crew ( optional )

Payment Terms

Full payment is kindly requested before unloading or on the job day, unless alternative arrangements have been agreed in writing
We reserve the right to retain goods in our vehicle(s) until full payment has been made
While we do not charge interest on overdue payments, timely payment ensures smooth service and insurance coverage
All payments must be settled in full prior to unloading
In the event of non-payment, we reserve the right to pursue all appropriate recovery options and may withhold insurance coverage

Insurance & Liability

We include basic liability cover, however, this cover will be void under the following conditions:

If the customer carries out part or full loading/unloading
If items were not packed by professionals
If payment has been withheld or delayed

Please note that minor cosmetic marks (e.g. on flat-pack or veneered furniture) may not be covered. Damage claims cannot be processed if we did not provide the packing service.

Liability Exclusions

We regret that we cannot accept liability for:

Loss or damage to valuables including jewellery, cash, documents, or personal electronics
Events beyond our control such as delays, acts of nature, or vermin
Items left behind due to unclear instructions or inaccessible areas
Damage or loss during customer-led loading/unloading

Cancellations & Postponements

A cancellation or rescheduling made within 48 working hours of your booking may be subject to a cancellation fee. We aim to be as flexible as possible and appreciate early notice where changes are required.

Storage Terms

Our inventory list will be considered final unless disputed in writing within 18 days of issue
Storage charges are payable in advance. Items will not be released until full cleared payment has been received
We may adjust storage rates with 21 days’ written notice
We reserve the right to request collection of stored items with 21 days’ notice. If items are not collected, we may dispose of or sell them to recover storage costs
To terminate storage, 11 days’ written notice is required from the customer. Please note that a one-month storage fee may apply for early termination
Our responsibility ends once items are collected by a third party on your behalf

Disposal or Sale of Goods

In cases of unpaid storage fees, and after giving 2 months’ written notice, BriskRemoval.co.uk reserves the right to sell or dispose of your goods. Proceeds will be used to cover outstanding charges. Any remaining balance will be returned. No interest is payable on surplus funds.

Dangerous or Prohibited Items

For safety reasons, we do not transport or store:

Explosives, flammable substances, gas cylinders
Perishables, alcohol, tobacco, or infestation-prone items
Animals or living creatures
Refrigerated or frozen goods
High-value items including jewellery, money, and electronics
Cars, boats, caravans, or similar vehicles
Furs, perfumes, spirits, or wines

Working Conditions & Crew Policy

Our crew is entitled to a 15-minute break every 3 hours
We do not remove shoes or enter lofts
Customers are not permitted to travel in our vehicles
Our crew will not disconnect gas or electrical items
It is the customer’s responsibility to guide item placement at the destination
We will not dismantle or assemble specialist manufacturer-fitted items

Job Conditions & Additional Charges

Arrival times may vary due to traffic, weather, or other external conditions
Emergency overnight storage: £299 per vehicle, plus redelivery charges
Disposal charge: £150 ( Approx ) per half-tonne
After-hours fees:
- After 5pm (Mon–Fri): £24 per person per hour
- After 5pm (Sat/Sun/Bank Holidays): £49 per person per hour
Additional charges may apply where access exceeds 20 metres
Waiting time requested by the customer: £69 per hour per vehicle
Congestion charges and parking fines are passed on to the customer
Customers must provide protective floor coverings where necessary
Minor wear or scratches may not be covered by insurance

Right to Cancel or Refuse Service

BriskRemoval.co.uk reserves the right to suspend or cancel services in situations involving:

Abusive, threatening, or inappropriate behaviour
Unsafe or hazardous conditions
Legal restrictions or emergencies

Dispute Resolution

In the event of a dispute, and by mutual agreement, either party may refer the matter to the Chartered Institute of Arbitrators. This does not affect your legal right to pursue court proceedings if preferred.

Subcontracting

We may subcontract all or part of our services when required. These Terms & Conditions continue to apply in full to all subcontracted work.

Route and Method

We reserve the right to determine the most appropriate method and route for carrying out services. Unless agreed otherwise, your items may share vehicle/container space with other consignments.

International Removals

While we are happy to assist with international move advice in good faith, the customer is responsible for confirming customs and legal requirements with the relevant authorities.

Governing Law

This agreement is governed by:

The laws of England and Wales, if our head office is based there
The laws of Scotland, if our primary place of business is based in Scotland

Forwarding Address

Please ensure a current forwarding address is provided. If not, we may publish public notices at your expense. All communications are considered received 7 days after posting.

Inventory & Receipts

Our delivery inventory and/or collection receipt will be considered accurate unless written notice of any discrepancy is received within 10 days.

Final Agreement

These Terms & Conditions, together with your quotation, represent the entire agreement between you and BriskRemoval.co.uk. Any changes must be confirmed in writing. Verbal agreements are not binding